Enter your order number and the email address you used at checkout. You will see which of the 9 stages your order has reached, your estimated delivery date and your tracking number.
1 to 2 weeks production
8 to 12 weeks production
4 to 8 weeks to Australia
An email at every stage
Your kit is made to order and shipped by sea, so the full trip takes a number of weeks. We email you each time it moves to the next stage.
We receive your order and arrange production with our factory.
Your kit is being made to order at the factory.
Production is finished and your kit has passed its checks.
Your kit is packed at our freight forwarder and booked onto a ship.
Your kit is at sea on its way to Australia, with a tracking number.
Your kit has landed at an Australian port.
Customs and biosecurity check the shipment. We handle the paperwork.
Your kit is on the truck. Someone needs to be home to receive it.
Your kit has arrived. Time to build your new shade.
Check the order number in your confirmation email and use the same email address you ordered with. Still stuck? Reply to any of our order emails or get in touch and we will help you out.
