At Shade Kits, we specialise in supplying factory-direct, made-to-order aluminium carport, awning, and pergola kits, shipped directly from our manufacturing partner to your delivery address. Because of the custom, international nature of our products and logistics, our refund and return policy differs from traditional retail stores.
Please read this policy carefully before placing your order.
Important: Once an order is placed and production or dispatch has commenced, it cannot be cancelled, returned, or refunded due to change of mind.
We do not offer refunds or returns for change-of-mind purchases, including but not limited to:
Returning large aluminium kits to the factory overseas is extremely costly and impractical, which is why refunds or returns are not possible once the order has been processed.
Please double-check before ordering: sizes, specifications, drawings, and site measurements. We strongly encourage customers to confirm everything carefully before checkout.
Before ordering, customers are responsible for:
By placing an order, you acknowledge that you have checked and approved all details and understand the nature of factory-direct supply.
We guarantee to supply free replacement parts in the following situations:
Once verified, replacement parts will be manufactured and shipped free of charge.
If your kit arrives with visible delivery damage, please take photos of the packaging before opening, as well as photos of the damaged components. This helps us resolve the issue quickly with the factory and freight provider.
Replacement parts are shipped from the factory and may take additional time depending on manufacturing schedules, international shipping timelines, and customs clearance.
In cases of damaged, missing, or incorrect items, refunds are not provided. Resolution is made through replacement parts only.
Nothing in this policy excludes your rights under Australian Consumer Law. Where a product has a major fault as defined under law, we will work with you to provide an appropriate remedy.
If you have any questions before ordering or need assistance after delivery, please contact us:
